• We treat everyone with empathy, courtesy, sincerity, respect and dignity.
• We make a personal connection with patients, families, visitors and coworkers.
• We impart hope and strength for those who are in a vulnerable place in their lives.
• We appreciate the individuality and preferences of patients including respect for differing cultures, viewpoints and beliefs.
• We treat the patient’s room as their personal space.
• We will knock before entering a patient's room.
• We will close curtains and doors.
• We provide cover for the patient with gown/sheets.
• We use a chaperone when needed.
• We always explain to the patient what we are doing to maintain their privacy.
• We anticipate the needs of others and will be accountable to meet those needs.
• We are available to patients/families at all times including times of crisis.
• We try to understand our patient's needs.
• We remember that our customers are in an unfamiliar environment and are relying on us for help.