• We have a positive attitude.
• We take pride in the professionalism of our appearance and the appearance of the hospital.
• We represent MountainView Hospital positively in the workplace and community.
• We communicate with good eye contact, a smile and a friendly tone.
• We demonstrate positive reception for questions.
• We embrace change as a step toward improving our work environment and accept that change is a part of developing a culture of excellence.
• We are mindful of verbal & nonverbal messages when interacting with others.
• We answer the phone with a smile.
• We are thankful to patients for choosing MountainView Hospital.
• We recognize that we are here for our patients.
• We always greet visitors and introduce ourselves professionally, establishing a duration, providing an explanation and saying "Thank you".
• We are courteous, willing to help, take initiative and are proactive.
• We acknowledge others, especially those who "look lost" or need help.
• We use please and thank you in all conversations.
• We wear our ID badges appropriately at all times.
• We keep our work area, department and facility clean and organized.